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Right of withdrawal


(1) In principle, the seller grants a voluntary, non-binding right of return for new devices within 14 days of receipt of the goods. The prerequisite for this is that the item is not damaged or soiled and is returned in the original packaging and an outer packaging appropriate for the transport, unused and with all accessories. In the event of transport damage, incompleteness or soiling, the seller reserves the right to charge for the loss in value or to refuse the return altogether. The customer bears the cost and risk of returning the goods. The seller also charges a processing fee and restocking fee of 25% of the purchase price. Capital goods, special orders and items that were manufactured according to customer specifications (e.g. custom-made products, personalization) as well as disposable items from the food packaging / take-away area etc. are excluded from exchange and the right of return. If such a right of return is asserted, there will be no payment, but the purchase price paid by the customer will be credited to an internal customer account held by the seller, which the customer can use for future purchases.
This does not apply to purchased used devices, except in the cases of the following clause (2).

(2) For all cases that do not fall under the provision of Section (1) of this cancellation policy, it applies that if the seller expressly agrees to the cancellation of a bindingly concluded purchase contract or the fulfillment of the purchase contract becomes impossible as a result of a circumstance that the buyer _cc781905- 5cde-3194-bb3b-136bad5cf58d_ and the seller are not responsible, the seller is entitled to demand a flat rate of 40% of the agreed order amount. Further claims remain unaffected. A higher restocking fee may apply in cases where the manufacturer/supplier passes on higher fees to the seller. This also applies if the seller does not expressly point this out in the mutual cancellation.

(3) If the subject matter of the contract has already been delivered by the seller, the lump sum mentioned under item  (2) of this cancellation policy is increased by the costs of the outward and return transport as well as the costs of any necessary processing.
(4) The customer is free to prove that the aforementioned claim did not arise or did not arise in the required amount, or that no or only minor damage or financial disadvantage occurred.

The cancellation period is fourteen days from the day on which you or
a third party, other than the carrier, nominated by you, is in possession of the goods
have taken or has.

In order to exercise your right of withdrawal, you must inform us (SGS Gastro International GmbH,
Lindenstraße 4, 85309 Pörnabch, Germany,, Telephone:
+4984469891000) by means of a clear statement (e.g. a post
sent letter or an e-mail) about your decision to withdraw from this contract,
inform. You can use the attached model cancellation form for this,
however, this is not mandatory. You can use the model withdrawal form or
another clear statement also on our website https://www.sgsgastro.
fill out and submit electronically. Make of
If you make use of this option, we will send you an email without delay (e.g. by e-mail).
Send confirmation of receipt of such a revocation.
To meet the cancellation deadline, it is sufficient for you to send the notification about the
Exercise the right of cancellation before the cancellation period has expired.

Consequences of revocation

Costs resulting from you using a different method of delivery than ours
have chosen the cheapest standard delivery offered), immediately and
at the latest within fourteen days from the day on which the notification
we have received your cancellation of this contract. for this refund
we use the same means of payment that you used in the original transaction
unless you have expressly agreed otherwise
agreed; under no circumstances will you be charged any fees for this repayment
calculated. We can refuse the refund until we get the goods back
received back or until you have provided proof that you have received the goods
returned, whichever is earlier.
You have the goods immediately and in any case within fourteen days at the latest
to us from the day on which you inform us about the revocation of this contract
to be returned or handed over. The deadline is met if you return the goods
at the end of the fourteen-day period. You bear the direct costs
return of the goods. For goods that, due to their nature, are not normal
can be returned by post, these amount to EUR 200. you must for
any loss in value of the goods only if this loss in value occurs
one to check the nature, properties and functionality of the goods
due to unnecessary handling of them.
The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of goods that are not prefabricated and for their
Manufacturing an individual choice or determination by the consumer
is relevant or which is clearly tailored to the personal needs of the
consumer are tailored.

Sample withdrawal form

(If you want to revoke the contract, please fill out this form
and send it back.)
– To SGS Gastro International GmbH, Lindenstraße 4, 85309 Pörnabch, Germany,
– I/we (*) hereby revoke the contract concluded by me/us (*)
buying the following
Goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete where not applicable.

special instructions

If you finance this contract with a loan and later revoke it,
they are also no longer bound by the loan agreement, provided that both agreements
form an economic entity. This is particularly the case when we
at the same time you are your lender or if your lender is in view of
financed our participation. If us the loan at
If the revocation has already taken effect, your lender steps in
Relationship to you with regard to the legal consequences of the revocation or the return
our rights and obligations under the funded contract. The latter does not apply
if the present contract requires the acquisition of financial instruments (e.g. from
securities, foreign exchange or derivatives).
Do you want to avoid a contractual commitment as much as possible?
You exercise your right of withdrawal and also revoke the
Loan agreement if you also have a right of withdrawal for this.
Cancellation policy created with the Trusted Shops legal copywriter in cooperation with


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